Frequently Asked Questions

Minimum length for first time sugaring: 5mm (length of a grain of rice). Do NOT moisturise with lotions or oils on the day of your appointment Whenever possible please wear clean loose-fitting clothing straight after your appointment. Avoid full-on lace underwear up to 24 hours post treatment. Gents: front or back torso sugaring. Please bring a long, clean cotton shirt to wear after your appointment. For the Ladies: we can sugar during your period. You may be more sensitive during this time of the month though. If possible, exfoliate up to 24 hours before your treatment. Regular exfoliation leads to beautiful skin. DO NOT: 48 Hours before & after your service. Do Not: Use a Tanning Bed with UV Lights Spray Tan (unless you want little orange spots) Exfoliate with scrubs or chemical serums To reduce chances of bacterial infection, avoid pools and hot tubs for at least two days after your appointments. 24 Hours after your service Do Not: Participate in activities that cause friction or sweating (including sex) Use lotions, serums, or other skincare treatments Use perfumed skin products or products with chemical irritants Swim or use communal bathing areas Refrain from touching the freshly sugared area for the first 24 hours. We carry germs on our hands and the area sugared is more susceptible to bacteria that might causes an infection Avoid tweezing, shaving and epilating between appointments DO’s Exfoliate twice a week Moisturise daily Keep your sugaring 4-6 weeks apart

First trimester pregnancy Active skin conditions such as eczema, psoriasis, excessive sweating or sunburn. Currently in cancer therapy. Had Botox or Collagen injections in the last 7 days. Facial sugaring: please note we can’t perform facial sugaring if you use Retinol or Retin-A products in your facial skin care regime. Please note, there has to be at least 3 months in between your first sugaring session and finishing with Retinol/Retin-A. We can’t sugar you if you are currently on Accutane or Roaccutane. Please note, there has to be at least 3 months in between your first sugaring session and finishing the medication.

Just about. Everywhere except the scalp, beard, inner ears and nostrils.

Honestly, it depends on the person. The first time is the hardest, and it only gets easier from there. On repeated visits, within 4-6 weeks the hair follicles will be smaller and the bulbs weaker, so they will come out smoother each time.

Sugar, lemon and water. Its vegan, natural and does not contain any chemicals.

No! It is hypoallergenic and non-comedogenic (which means it does not block your pores).

It is body temperature or lukewarm, which means there is no risk of burning.

The sugar paste is applied and then a gentle flicking motion is used to remove hair in the natural direction of the growth. Unlike waxing, sugar does not adhere to live skin cells and therefore does not leave unwanted residue or discomfort. Sugaring is more hygienic, less painful and lasts longer than waxing. It does not cause ingrown hair. In addition sugaring is a natural exfoliating treatment for the skin and can lead to permanent reduction of hair growth.

It’s completely safe to get sugared throughout the entire pregnancy. Even if you can’t see it, we can, and you will love the results. Please note: our policy is to sugar ladies from 12 weeks up to birth.

We recommend to wait at least 24 hours before participating in activities that cause friction or sweating (including sex).

It’s up to you. Menstruating does not affect the sugaring process, although you may be a bit more sensitive to pain. If you would rather not reschedule, simply use a tampon during your appointment.

Yes, a high percentage of the clients are male, so no need to worry. We currently offer all male services including male intimate sugaring. We cannot however sugar beards. The reason for this is the ‘root system’ underneath the skin could come up whilst removing hair from this area.

There are two methods of sugaring: hand sugaring and strip sugaring. Hand sugaring is the most natural and ancient way of hair removal. Strip sugaring sees a thin layer of sugar paste being applied with a spatula. A cloth is the placed over the paste before being removed. Unlike other sugaring placed, we only hand sugar the traditional way in order to make sure no hair is left behind or broken. Hand sugaring is not only the most sanitary and meticulous way of sugaring, it is also an art. Only the best sugaring therapists use this method.

We strive to accommodate the appointment needs of our clients, and make every effort to keep on time for scheduled appointments. If your appointment time becomes inconvenient for you, we are always happy to change it if you provide us with 24 hours notice.

Clients will generally be allowed a 5-10minute grace period. If you are late we may not be able to complete the entire treatment. If you arrive more than 10 minutes late, your appointment may be rescheduled in order to meet the needs of those who are on time for their pre-reserved visit. If this happens it will be considered a missed appointment and 100% of the booked treatment charge will apply to your account. Please remember that your appointment is reserved for you and only you. Thank you for your understanding.

As you can imagine, a client not turning up for their appointment can lead us into a difficult situation. As a company, we miss turnover and have a gap in our agenda. Of course, we always have the client’s best interest in and understand the occasional missed appointment. However, should this occur regularly then the client is obliged to pay the costs of the missed appointment. A “No Show” is a client who does not show up on the appointed time, this includes coming 15 minutes late.